Service Excellence

Course Facts

Course Length - 72 Minutes / Video Lessons - 12 / Current Enrollment - 552 Students / Average Rating 4.9 out of 5

What they are saying about Service Excellence

Hear from those who have taken the course

  • Shirley L.

    I loved it! Clear and concise. Very practical tips and great examples that can be incorporated into work processes right away

  • Amy K.

    "As always with Del, this course is clear, concise, and incredibly helpful. I liked the practical phrases to say in specific situations. I think this could really help our staff who want to do what's best but don't know how sometimes."

  • Anita P.

    "A great presentation, easy to assimilate, remember and, most importantly, utilize. Thank you!"

Course curriculum

  • 1

    Chapter 1 - Delivering Service Excellence

    • Lesson 1: Introduction to Service Excellence

    • Service Excellence Course Workbook

    • Lesson 2: It's Always Showtime!

      FREE PREVIEW

    • Lesson 3: Positive 1st Impressions and Fond Farewells

    • Lesson 4: Elevating Your Language

    • Lesson 5: Service Recovery - The HEART Model

    • Lesson 6: The 3 Elements of Service Excellence

    • Chapter 1 Quiz
  • 2

    Chapter 2 - Service Excellence in Healthcare

    • Lesson 1: The Challenge of Service Excellence in Healthcare

    • Lesson 2: Expressing Empathy

    • Lesson 3: Narrating the Care

    • Lesson 4: The Power of Planned Responses

    • Lesson 5: The GREAT Patient Experience

    • Chapter 2 Quiz
  • 3

    Chapter 3 - Raising Your Game

    • Lesson 1: Going the Extra Mile

    • Service Excellence Online Course - Survey

The Problem

Staff are hired and on-boarded with no customer service training

  • Team members use poor language when interacting with customers

  • Employees are left on their own to handle tough situations.

  • Staff openly air the company's 'dirty laundry' to customers

  • There is no strategy to work with difficult customers

THE SOLUTION

Clear, Practical, and Engaging Customer Service Training for the Entire Team

  • How to make a great first impression

  • How to create a positive, welcoming environment for the customer

  • How to make changes in language to move from ordinary to exceptional

  • How to use a 'no blame' apology

  • The simple, effective approach to angry customers

  • The 3 Elements of Exceptional Service

Valerie Parker

Customer Care Manager, Eastern Propane & Oil

"I loved this course. Del provides so many practical customer service tips and strategies. The videos are brief and straightforward. The downloadable resources are great. The course navigation is attractive and easy to use. I loved Del’s Service Recovery model and will bring it to my entire customer service team. It’s so easy to follow."

What you get in the Service Excellence Course

  • Professionally Designed Course Workbook

  • 3 Content Rich Chapters

  • 12 Video lessons from Del Gilbert

  • Access anytime, anywhere

  • Downloadable Resources

  • Built-in quizzes to assess learning.

  • Course Completion Certificate

Service Excellence

Course Workbook

All the key concepts of Service Excellence Online Course in one, professionally designed workbook.

Del Gilbert

You want someone with practical experience and teaching ability.

Del started his career as an Assistant Housekeeping Manager and worked his way up to the position of Chief Learning Officer. He has held leadership positions in major organizations for 30 years. Del has a B.A. in Psychology and a Master's of Business Administration. Del is also a Certified Master Trainer and Certified Leadership Coach.

Online Learning

On-Demand Benefits

  • Learn Anywhere, Any Time

    On your computer, tablet, or smartphone.

  • Learn at Your Own Pace

    Take the course at a pace that works best for you.

  • Lifetime Access

    Review the content as often as you like.

Join the Growing List

Satisfied Customers of Del's Training

Kennebec Savings Bank Logo
Eastern Propane Logo
Dana-Faber Logo
St. Joseph Healthcare Logo
Care Dimensions Logo

Frequently Asked Questions

  • What makes the Accelerating Excellence Online Academy unique?

    I insure my training is practical and engaging, not theoretical or academic. The videos are beautifully done with added video (b-roll) for visual enhancement, diagrams to gain understanding, and on-video text for reinforced retention. There is no fluff in the content. It's focused, straightforward, and effective. There are downloadable workbooks and resources to reinforce learning.

  • What is the refund policy?

    You have a full 30-Day Money Back Guarantee. If you are unhappy with the quality of the courses, just contact me at [email protected] I will be happy to assist you.

  • How long will I have access to the courses?

    If you purchase any individual course, you have lifetime access. If you purchase the bundle, which is a discounted rate, it is an annual subscrption. You can cancel at any time.

  • When can I purchase individual courses or the bundle?

    Anytime. I don't play games by pressuring people through limited-time access schemes.

  • Is Corporate Pricing Available?

    Yes. Several companies have made the Accelerating Excellence Online Academy an essential part of the manager and employee training. There are deep discounts for quantity purchases.